SKNR for pharmacies is the counter workflow, built around what actually happens when someone walks in. Register a walk-in when a patient arrives without an order, issue a one-time pickup code, look a code up at the counter and confirm the hand-over. An orders inbox, order detail identified by reference rather than by name, mark items ready, and an interaction check across the whole order.
The pickup code is shown once, at the moment it is created, and never again on any later screen. Confirming a hand-over does not depend on any external service, so an outage cannot strand someone at the counter.